Last Updated: 12/21/22
For purposes of this Policy, “personal information” means any information by which you can be identified or contacted, such as your name (first and last), mailing, billing or other physical address, email address, telephone number, billing information, third party payment information (i.e., PayPal), as well as any similar identifying information or information associated with the foregoing.
Please read this Policy carefully to understand our policies and practices regarding your information and how we will use and treat it. If you do not agree with this Policy posted on the Website, your sole remedy is to discontinue your use of the Website and Services.
By accessing or using the Website or Services, you agree to this Policy, which may change from time to time. Your continued use of the Website and Services after we make any changes to this Policy is deemed to be acceptance of those changes, so please check the Policy periodically for updates. We will also endeavor to alert you to any changes to the Policy, but we do this as a courtesy and not as a condition to your being bound by any new terms.
The Website is designed for and targets U.S. audiences, and is governed by and operated in accordance with the laws of the United States. We make no representation that the Website and Services are operated in accordance with the laws or regulations of, or governed by, other nations, and we do not warrant or imply that the Website and Services are appropriate for use outside of the United States. By using the Website or Services, you certify that you meet the age and other eligibility requirements set forth in this policy. If you do not meet such age and other eligibility requirements, please discontinue using the Website and Services immediately, as your continued use indicates that you are agreeing to the collection, use, disclosure, management, and storage of your information as described in this Policy. If you are located outside of the United States, you use the Website and Services at your own risk and initiative, and you are solely responsible for compliance with any applicable local, national, and international laws.
By using the Website and/or Services and/or providing us with any information, you: (a) consent to the transfer and processing of any information to and within the U.S., (b) acknowledge that U.S. law may provide a lower standard of protection for personal data than the laws of your location and/or residence, and (c) understand that we will collect, transfer, store, process, manage and/or handle your information in accordance with this Policy and U.S. law. Consequently, to the fullest extent permitted by law, you hereby waive any claims relating to the processing of your information in accordance with this Policy that may arise under the laws and regulations of any other country or jurisdiction.
Children Under the Age of 13
The Website and Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under the age of 13. If you are under the age of 13, do not use or provide any information on the Website or Services, make any purchases through the Website, use any of the interactive or public comment features of the Website or Services, or provide any information about yourself to us, including your name, address, telephone number, email address or any screen name or username you may use. If we learn we have collected or received personal information from a child under the age of 13 without verification of parental consent, we will delete that information.
Information We Collect About You and How We Collect It
User-Provided Information: You may be required to provide personal information to access or use certain parts of the Website or Services including, without limitation, when you place an order or make a purchase, subscribe to a newsletter, or email list, participate in any of our programs, contact us with a comment, testimonial, question or complaint, or report a problem with the Website or Services. If you do not provide the requested personal information, you may not be able to access or use certain features of the Website or Services. Depending upon the nature of the transaction, the personal information collected may include your first and last name, billing, mailing, physical or mailing address, telephone number, email address, fax number, date of birth, age, gender, occupation, birthday, marital status, employment history, interests, purchase history, payment card information, or other demographic information.
Emails and Social Media Sites: If you correspond with us by email, mail or via social media, we may retain the content of your communication or posting, the email or social media account address from which it was sent, and our response. Content and other information in or related to emails sent by you to Integrated Lives or postings on any of Integrated Lives’ social media pages or accounts, blogs or other third party sites including, without limitation LinkedIn, may be used as testimonials or for other marketing purposes in accordance with this policy. Please also note that we collect information automatically using technology when you visit the Website or social media pages or when you open one of our emails as described in this Policy.
Third Parties: We may also collect personal information about you from other third parties, such as demographic firms, to make our future products, services and marketing efforts more efficient and personalized for you.
Cookies Information: When you visit the Website, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the Website. A cookie does not collect personal information about you. We use both session cookies and persistent cookies. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Website. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Website or Services may not function properly if the ability to accept cookies is disabled.
Log File Information: Log file information is automatically reported by your browser each time you access a web page. When you register with or view the Website, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, IP addresses or other device identifiers, browser information, Internet Service Provider, operating system, location, date/time stamp, clickstream data, referring/exit pages and URLs, domain names, landing pages, pages viewed, and other such information.
Web Beacons: When you use the Website or Services, we may employ clear gifs (a.k.a. Web Beacons) which are used to track the online usage patterns of our users anonymously. No personal information from your account is collected using these clear gifs. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make the Website better for our users.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To provide the products, services, features, programs, content, and information you request.
- To contact you regarding products, services, programs, promotions, or special events we believe may be of interest to you.
- To operate, maintain, and provide to you the best possible features, products, services, content and functionality of the Website and Services, and overall customer experience.
- To analyze visits to the Website and learn about the interests, preferences, demographics, and behaviors of our visitors in the aggregate (e.g., across the country) and also on a personal level, so we can improve our products, services and programs and deliver to you the type of content, features, products, services, programs and promotions that you are most interested in.
- To process registration requests when you register for our programs, services or promotions, or otherwise administer your participation in our programs, services or promotions.
- To respond to your questions, requests, comments or complaints, and determine your satisfaction with our products, programs and services.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to the Website or Services or to provide you with notices about your account, including expiration and renewal notices.
- To compare and review your personal information for errors, omissions and accuracy.
- To prevent, detect or investigate any fraudulent, abusive or illegal act.
- In any other way we may describe at or around the time you provide the information.
- For any other purpose with your consent.
We also use your personal information for our everyday business purposes such as security, processing orders, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.
User Content: Any personal information or content you voluntarily disclose for posting to the Website or Services (for instance, any content you post) (referred to herein as “User Content”) becomes available to the public via the Website and our business partners. User Content includes, but is not limited to, testimonials, reviews, comments, photos and videos. If you remove User Content, copies may remain viewable in cached and archived pages or if other users have copied or stored your User Content.
Integrated Lives reserves the right, but has no obligation, to monitor the User Content you post on the Website. Integrated Lives has the right to remove any such information or material for any reason or no reason including, without limitation, if Integrated Lives determines in its sole opinion that such information or material violates or may violate any applicable law, or to protect or defend Integrated Lives’ rights or property or those of any third party. Integrated Lives also reserves the right to remove information upon the request of any third party. Integrated Lives may use certain information about you and/or your User Content without identifying you as an individual to third parties. We do this for purposes that include but are not limited to analyzing how the Website and Services are used, diagnosing service or technical problems, maintaining security, and personalizing advertisements and promotions.
How We Share Your Information
Personally Identifiable Information: In certain circumstances, we may share your personal information with our trusted partners. We may disclose potentially personally identifying and personally identifying information to our employees, contractors (including website operators), affiliated organizations, service providers, promotional partners and other third parties that provide support services to us such as webhosting, technical support, mailing, emailing, shipping, marketing and administrating our services, programs, events, operations and promotions, or processing any other information on our behalf to provide the products and services available at or through the Website and Services. We may store personal information in locations that are not under the direct control of Integrated Lives (for instance, on servers or databases co-located with hosting providers). These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s).
Compliance with Law and Fraud Protection: We may, and you authorize us to, use and disclose any information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, governmental request or legal process served on us or our affiliates; (2) to investigate, prevent or take action regarding suspected or actual illegal activities; (3) to enforce this policy, take precautions against liability, investigate and defend ourselves against any third party claims or allegations, assist government enforcement agencies, or protect the security or integrity of the Website and Services; (4) to exercise or protect the rights, property, or personal safety of Integrated Lives, our users or others; (5) to other companies and organizations for credit fraud protection and risk reduction; and (6) to enforce any agreement we have with you.
We fully cooperate with law enforcement agencies in identifying those who use the Website or Services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful, as determined in our sole discretion. Release of your personal information for security purposes to any person or entity under any circumstances, including, without limitation, in connection with any government investigation or litigation, shall be based on a determination made solely by us, exercising our own discretion, permission for which is expressly granted by you to us in accordance with this Policy.
Business Transfer: As we develop our business, we may buy or sell assets or business offerings. User, email, and visitor information is generally one of the transferred business assets in these types of transactions, and you authorize us to disclose your personal information in connection with any such transaction. We may also transfer such information during corporate divestitures, mergers, or dissolution and you authorize us to do so.
Non-Personally Identifiable Information: We may share non-personally identifiable information (including, without limitation, anonymous usage data, referring/exit pages and URLs, platform types, number of clicks) with interested third parties to help them understand the usage patterns for certain services.
How We Protect Your Information
Integrated Lives uses commercially reasonable ethical, physical, managerial, and technical safeguards to preserve the integrity and security of your personal information consistent with industry standards. For example, we use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. The security of your personal information is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is ever 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot ensure or warrant the absolute security of any information you transmit to Integrated Lives or the Website or Services, and you do so at your own risk. In the event that personal information is compromised as a result of a breach of security, Integrated Lives will notify those persons whose personal information has been compromised as soon as practicable, in accordance with the notification procedures set forth in this Policy, or as otherwise required by applicable law.
Links to Other Websites and Social Media
Integrated Lives may provide links to other websites to you solely as a convenience, and the inclusion of linked sites does not imply endorsement by Integrated Lives of any of the linked sites. We are not responsible for the practices employed by websites linked to or from the Website nor the information or content contained therein, and we make no warranty, either express or implied, concerning the content of any such site, including the accuracy, completeness, reliability, or suitability thereof for any particular purpose, nor do we warrant that any such site or its content is free from any claims of copyright, trademark, or other infringement of the rights of third parties, or that any such site or its content is devoid of viruses or other contamination. Your browsing and interaction on any other website, including those that are linked to the Website, is subject to that other website’s own rules and policies. Please read over the other website’s rules and policies before proceeding.
Your Choices, Opting Out and Reviewing or Making Changes to Your Information
By providing your email address to Integrated Lives, you consent to our use of such email address to send you Website and service-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address to send you other messages including, but not limited to, newsletters, payment information, credit card update notifications, account status, legal updates, changes to features of the Website or Services, special offers or promotions, or other account information.
If you do not want to receive such email messages, you may opt out by sending a written request to the postal or email address set out below. Opting out may prevent you from receiving email messages regarding updates, improvements, promotions or offers. You may not opt out of service-related emails, including information provided to or from Integrated Lives regarding a product purchase, warranty registration, product service experience or other transaction. Opting out does not affect our use of your non-personally identifiable information as described in this Policy. Please allow up to ten (10) business days for us to process your opt out request.
You can ask to review, update, make changes to, or delete the personal information we maintain about you at any time by sending a written request to the postal or email address set out below. We may take a reasonable period of time to respond. If you request the deletion or change of information on our system, such information may be retained in our backup systems for a period of time subject to technology restrictions, or as a precaution against systems failures. Some information may be retained for longer periods as required by law, contract or auditing requirements, or as otherwise described in this Policy. We may not accommodate a request to change or delete information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
It is our policy to post any changes we make to this Policy on this page. The date the Policy was last revised is identified at the top of this page. You are responsible for ensuring we have an up-to-date, active and deliverable email address for you, and for periodically visiting the Website and this Policy to check for any changes.
IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS
Your California Privacy Rights
California Civil Code Section 1798.83 permits users of the Website that are California residents to request and obtain from us a list of what personal information (if any) we have shared with third parties or corporate affiliates for those entities’ direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties. Requests may be made only twice a year and are free of charge.
If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Integrated Lives: 4041 Soquel Drive, STE 310, Soquel, CA 95073. For all requests, you must put the statement “California Privacy Rights Notice” in the body of your request, as well as your name, street address, city, state, and zip code. You also need to attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via telephone, email or facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not contain complete information.
California Do Not Track Disclosures
California law provides that California residents are entitled to know how a website operator responds to “Do Not Track” (DNT) browser settings. We do not currently take actions to respond to DNT signals.
If you have any questions about this Policy, the practices of the Website or your dealings with the Website, or if you wish to update your preferences, you may contact us using one of the following methods:
Call: (408) 780-6806
Email: [email protected]
Send mail to:
Integrated Lives, LLC, dba Sandra Hughes Coaching
Attn: Sandra Hughes
4041 Soquel Drive, STE 310
Soquel, CA 95073